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American General Auto Finance Support Ticket - Credit report

American General Auto Finance Support Ticket

Credit report - Customer Service

Created By: khibbard001's Picture khibbard001 Last Reply: khibbard001's Picture khibbard001
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Customer Service

Incorrectly report for 3 months that I was late on my car payment. I recieved notice from you that I did not have to make a payment for several months. I had filed a gap claim in the meantime and was waiting on them to pay off the apx. 689.00 interest left on my loan. I called the office in Indianapolis and spoke to Casey and Paul who both said it was a corporte computer thing. But they would call and take care of it. And on top of things you started charging me late fees on a interest payment! I am over being lied to! This affected my credit rating for my next car. I was never late on my payment to you in 3 years. I totaled my car in a serious accident and my insurance company paid off very quickly. I will never do business with you company again, and I am starting a blog for people to let everyone know how you do businees. I am also in the process of putting a formal complaint in with the Attorney Generals office.I will also be writting our town newspaper. Since my husband and I have strong ties to our community and are very well respected it will have an impact with our community. Hopefully the effect will be loss of considerable business to you.


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